Customer Relations Associate

About AngelList:

We exist to accelerate innovation by increasing the number of successful startups in the world. We want to give more people the opportunity to participate in the venture economy by building the financial infrastructure that makes it possible for more people to invest in world changing startups, and build tools for startups that help them run their operations so they can focus on building. 

AngelList is the nexus of venture capital and the startup community. We support over $171B+ assets on our platform, and we’ve driven capital to over 13,000 startups. 57% of top-tier U.S. VC deals involve investors on AngelList.

While our scale is large, our ambitions are even larger – we’re innovating on the financial infrastructure for venture investors and the startups they invest in. Come build with us.

About the Role:

Our Customer Relations team at AngelList serves as the main point of contact for our clients across our suite of private market software products. Our clients include some of the most exciting investors in the Venture Capital ecosystem, CFOs of multi-billion dollar private market funds, and operators within private fund management. The Customer Relations team partners with our clients to deliver a delightful product experience, drive retention, and enable growth.

In this role, you’ll serve as the operational center of excellence for AngelList’s customers by working closely with Account Managers to manage fund operations, troubleshoot client issues, and serve as subject matter expert on our software suite. You will work directly with General Partners, CFOs, and other external stakeholders to drive outcomes and focus on executing critical workflows to provide Account Managers and our customers with increased leverage. Internally, you will collaborate with sales, engineering, legal, finance, operations, and tax teams to enhance platform efficiency and track client challenges. 

Please note, this is not an investing role. This is a customer facing role. This role will be a hybrid role in our NYC office only - expectations are that you are in the office 2-3 days a week.

You will:

• Support Customer Relations Account Managers and Team Leads by owning fund operation actions and product support issues for clients in your Team’s book of business.
• Execute operational tasks efficiently and effectively by ensuring that processes are followed, goals are met, and standards are maintained. You’ll continuously seek ways to improve operational efficiency.
• Deliver an exceptional client experience through accurate, concise, and action-oriented communications with fund managers, their investors, and portfolio companies
• Collaborate with cross-functional teams to continuously surface new solutions for our GPs and achieve common goals. You’ll facilitate communication and coordination across functions to ensure smooth execution for client deliverables

Other characteristics of the ideal candidate:

• 2 years of experience within a rapidly growing startup or fintech organization
• Demonstrates a strong desire to engage in problem-solving activities. Proactively identifies issues and takes initiative to find solutions. You’ll show an enthusiasm for tackling challenges and improving processes.
• Actively seeks opportunities for skill development and continuous learning. You possess a commitment to personal and professional growth and take steps to enhance your capabilities and expertise.
• Resourceful, ambitious, and a quick learner
• Superb attention to detail — you need to be able to catch the edge case every time
• A deep love of startups and passion for understanding the infrastructure of venture finance

How Success will be Measured in this Role:

• Operational Excellence: Successfully executing accurate and timely delivery and product ops.
• Cross-Functional Collaboration: Effectively collaborating with different departments to ensure smooth execution of workflows.
• Problem-Solving: Demonstrating strong problem-solving abilities, proactively identifying and resolving issues for customers.